MeshPower electrifies communities that are not covered by a country’s national grid, mainly rural villages in the developing world. Villages are chosen because of their geographic location and size, with the involvement and engagement of the people who live there.
MeshPower sets up solar panels linked to a secure battery storage unit in the centre of a village called a “basestation”, typically in a customer’s house where free electricity is provided in return for keeping the equipment safe.
Electricity travels from the basestation to each business or home via aerial cabling securely attached by MeshPower’s installation team up to a distance of 200 metres away.
The cabling leads to an individual MeshPower Unit, a wall attachment in each business or dwelling. This acts as each customer’s electricity hub and meter, all equipment and devices are attached to it via USB portals.
Each basestation is the core of the nanogrid system which provides electricity to over 50 homes from a single source. The highly efficient power electronics provide a smart load management system which controls the generation and distribution of energy to ensure continuous and reliable service, even on rainy days.
This process is enhanced by the live monitoring of energy consumption by MeshPower’s customers via GSM connection.
This remote, live monitoring allows MeshPower staff to pre-empt or deal immediately with any hardware or outage issues, which also prevents a loss of service.
MeshPower has worked hand in hand with its customers since inception, adapting its model and products to its customers’ needs, giving customers of all income levels access to its services.
MeshPower is one of the very few suppliers in off-grid electrification which is selling energy only, rather than hardware and asset contracts. MeshPower does not require customers to buy expensive equipment over long time frames, they simply pay for what they use.
Customers buy electricity as they need it and as they can afford it, with only a minimum spend required as a deposit on each account. In addition, customers pay with cash, via voucher sales, giving more flexibility and ease of use.
Customers use electricity in different ways and MeshPower provides a range of tariffs that cover both business and home use, plus different levels of intensity.
Remote monitoring of customer consumption via GSM also allows for accurate, individual billing as well as giving MeshPower customer service agents the information to remind customers to top up their accounts or potentially change to a more suitable tariff.
MeshPower employs local customer service teams. The majority work in a local headquarters handling customers on the phone, but there is also a field team making regular site visits.